Refund policy

Returns Policy

We hope you love your order. If something isn’t quite right, you may return your item(s) within 30 days of delivery.

To arrange a return, please contact us at returns@pangolins.co.uk and we’ll provide full instructions.

Return Conditions

To be eligible for a return:

• Items must be unused and in their original packaging
• All labels and tags must be intact

Return Costs

• Customers are responsible for return postage costs
• If your item is faulty or incorrect, we will cover return postage

Refunds

Once your return has been received and inspected:

• A refund will be issued to your original payment method
• Delivery charges are non-refundable unless your item is faulty or incorrect

Alternatively, you may choose store credit, which will include your original delivery charge.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are faulty or incorrect. This includes food, perishable goods and sealed items that have been opened.